KeepUp helps invited partners share reminders, lists, events, and requests. This policy explains what information we use to provide that service. “KeepUp,” “we,” and “us” refer to the KeepUp service operated by Celestial Forge LLC, a Virginia limited liability company.
Information we collect
- Account information: your email address, sign-in provider identifier, display name, timezone, and account settings.
- Shared-space information: household membership, invites, lists, events, reminders, assistant messages, and activity needed to synchronize the people you invite.
- Device information: operating system, app version, notification token, permission state, and reliability or security diagnostics.
- Purchase information: subscription status and transaction identifiers supplied by Apple, Google, or our subscription processor. We do not receive full payment-card numbers.
- Optional connections: calendar permission and KeepUp calendar identifiers when you choose device-calendar export, plus connection information if you explicitly link a supported messaging service in the future.
How we use information
We use information to authenticate you; synchronize the shared space you joined; interpret requests; create and deliver reminders; export plans you choose; provide support; process subscriptions; prevent abuse; and maintain security and reliability.
Shared and private content
Shared content is visible to active members of your invitation-only KeepUp space. Content marked “private,” “only me,” or “just me” is restricted to its creator. KeepUp’s database rules enforce this separation; a private item’s title, time, and metadata are not shown to the other member.
AI processing
When the assistant is enabled, relevant message text and limited recent context may be sent securely to an AI service provider to interpret your request. Provider keys remain on KeepUp’s server. The model proposes a constrained action; KeepUp validates the action before changing your data. We do not use household content for advertising.
Crash diagnostics
When an app or server error occurs, our monitoring provider may receive the app version, operating system or device type, technical stack trace, generalized failure route, and time of the error. KeepUp configures monitoring not to send user identity, authorization headers, request bodies, query strings, console messages, or household message, list, and event content. Diagnostics are used only for security and reliability, not advertising or cross-app tracking.
Service providers and disclosure
KeepUp currently uses Supabase for authentication, database, and synchronization; Render for the application API; OpenAI for assistant interpretation and managed site hosting; Cloudflare for public-site network delivery and abuse protection; Expo for push delivery and app services; RevenueCat for subscription status; Sentry for privacy-scrubbed crash diagnostics; and Apple or Google for sign-in, distribution, device permissions, notifications, and purchases. Each provider receives only the information needed for its role.
We otherwise disclose information only to the people you invite; when required by law; or during a business transaction subject to appropriate safeguards. We do not sell personal information, show third-party advertising, or share personal information for cross-context behavioral advertising.
Website security cookies
Our public-site hosting and network providers may set a short-lived, strictly necessary security cookie, such as Cloudflare's __cf_bm, to distinguish ordinary visits from malicious or automated traffic. KeepUp does not use this cookie for advertising or cross-site tracking.
Retention and deletion
Active account and shared-space information is retained while needed to provide KeepUp. Deleted items may remain recoverable for a short safety window. When you request account deletion, notifications stop and a seven-day recovery window begins before personal account data and active credentials are deleted or de-identified. Shared history may remain for the other household member without your personal creator reference. Security, tax, transaction, fraud-prevention, and legal records may be retained when law requires it. See Account deletion.
Security
We use encrypted transport, signed account sessions, access controls, least-privilege database rules, expiring invites, secret management, and operational monitoring. No online service can promise absolute security, so please use a protected device and report concerns promptly.
Your choices
You can control notifications, calendar permissions, private visibility, connected services, and subscription management from the app or device settings. You can request access, correction, export, or deletion by contacting privacy@keepupcouples.com. Rights vary by location; we will verify requests before responding.
Children
KeepUp is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
International processing and changes
KeepUp launches from the United States and service providers may process information in the United States or other locations. We may update this policy as the service changes. Material changes will be communicated in the app or by another reasonable method.
Contact
Privacy questions may be sent to privacy@keepupcouples.com. KeepUp is operated by Celestial Forge LLC. The operator’s verified legal and postal details are also available in the applicable app store listing.