How do I invite my partner?
Open Settings, choose Share invite, and send the secure link. The link expires after seven days. Your partner signs in with their own normal account.
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KeepUp Support
Find a quick answer below or email us. Please do not include passwords, sign-in links, or sensitive household content.
Email support@keepupcouples.comKeepUp is operated by Celestial Forge LLC.
Why did KeepUp ask a question?
KeepUp acts immediately when the meaning is clear. If a required date, time, or target is uncertain, it asks one short follow-up instead of guessing.
How do private items work?
Include “private,” “only me,” or “just me.” The item and its chat context stay hidden from your partner, including the title and time.
How do I get notifications?
Open Settings in KeepUp and enable native notifications. Also confirm notifications are allowed in your iPhone or Android settings. Each partner chooses their own reminder time.
How do I use Google Calendar, Apple Calendar, or Outlook?
Connect that calendar account in your phone settings, then open KeepUp Calendar and choose Export/update device calendar. KeepUp creates, updates, and removes only its managed copies of plans visible to you. This is one-way device export; KeepUp remains the shared source of truth, and your calendar provider controls which signed-in devices receive the copy.
How do I report content or block a partner?
Use Report beside eligible shared content, or open Settings to report or block your partner. A block immediately ends shared access across every KeepUp space you have in common; ownership determines which person remains in each space. New invites between the pair are prevented until support completes a verified unblock. An unblock does not restore prior spaces; a new invite is required. For an immediate threat or emergency, contact the appropriate emergency service rather than relying on KeepUp.
Can I recover an account scheduled for deletion?
Yes, during the seven-day recovery window. Sign in again with the same KeepUp account and choose Restore my account. If you cannot sign in, contact support from the account email address.
How do I restore KeepUp Plus?
Open Settings, choose Restore purchases, and use the same Apple or Google store account that made the original purchase.
How do I cancel or request a refund?
Cancel future renewal in the Apple or Google account that made the purchase. Apple handles App Store refunds. For Google Play, use Google's refund flow first; after 48 hours, contact KeepUp support with the order number. See the public Refund and Cancellation Policy for details.
How do I join the beta?
Request access from the KeepUp website. When a testing spot is ready, you will receive an official TestFlight or Google Play testing invitation. KeepUp will never send an unsigned app as an email attachment.
Account deletion
Deletion can be started directly inside KeepUp. If you cannot access the app, use the verified support route.